Out with the Old bring in the New

 

There is a certain absurdity about this current trial on Horizon errors.  By Post Office Ltd (POL) own admission the Horizon system is no longer fit for purpose and it should be replaced.   I am sure they will do so in due course, but when that happens, by everybody’s own admission surely, it will introduce a raft of new errors as happens when any new software system is released.  If POL pretend otherwise and proclaim the new system as being robust and reliable just as they did in 2000 with the current system (and again in 2010 with HOL) then we are back at square one.  Presumably though POL will take more care when dealing with the new errors than they did in the past.  Well based on what we are hearing in this trial the safest assumption is that they will not as they are fighting their past mistakes tooth and nail and one can only surmise that they truly believe the methods they have in place at the moment are the best way forward.  Of course they will also be relying on their present employees to support the new system – the very people in court right now as witnesses testifying to the mistakes they have made.

One thing that I thought had been extremely reliable over the years of Horizon was the counter computer equipment that staff used.  The keyboard, the touch screens, printers and computer itself.  Yes there were breakdowns and replacements needed but by and large they were quite reliable and they lasted well past their sell by date.  But they were getting extremely old.  The workstation computer was at best a 486 processor I believe – ancient and slow in today’s world.   So recently POL decided to replace them all with the latest technology and decided they would plump for the cheapest on the market.  Yet another example of incompetence and one that has truly backfired on them.   Horizon, the not fit for purpose system, cannot handle the new equipment and the errors that this new equipment generate.

I am not going to detail every type of error that the new equipment has introduced but concentrate on one that I was reminded of yesterday in the trial.   Up until then I had no idea about problems with the old touch screen monitor causing phantom transactions but I can understand how these errors may have arisen.  Actually an important point – 10 years owning a post office and I was never told about the possibility of this error occurring.   Anyway, hearing of this error reminded me of Seema Misra’s trial and how her expert IT witness Prof MacLachlan had extensively criticised the keyboard layout AND the touch screen layout but he never gave any thought to the possibility of problems with the screen hardware itself.  This error would have been in the system from the start until that hardware was replaced,  It would be impossible to trace in log files.  Mmmm.

The discussion in the trial yesterday also talked about the 00 key and the mistakes that that has enticed out of SPMRS over the years, just as Prof McLachlan pointed out in 2010 and that key and the problems it makes for subpostmasters is still there.

I am no one man call centre but I do have access to social media platforms where thousands of SPMRs meet and discuss PO issues so when the rollout of the new counter terminals started across the network I was able to note reports of strange errors starting to happen.  One of these was and as far as I know remains, the most prevalent.  The built in swipe card reader causes lots of problems but the generic effect and most likely the cause are the same.   A user swipes a mag stripe card and, occasionally, instead of the system accepting the data on the card as it should, whether that be an account number or a name or in some cases a balance, the system instead interprets it as a sequence of key strokes entered into the keyboard by the user and this causes a wide variety of different outcomes such as purchases of stamps, cash deposits etc in fact any event that can be entered via the keyboard during normal operation.   This effect would also happen extraordinarily fast so all the user can see is the contents of the screen once the computer has processed the string of characters from the mag stripe card.   The reason I know this is the cause is because several times users have reported the final screen as showing a string of characters in a field on the screen such as an address for a postage item that could only have come from the card because of the format.   Not only that but some of that data is confidential and can now be clearly seen by a third party.

It seems to me that this error is down to the cheapness of the equipment that was bought.  I am no expert in programming for mag stripe card readers but I do know that they have a start and end byte/character that should be captured, processed and checked to ensure that the data the system has received in between the start and end characters is that which is recorded on the mag stripe.  I think that this is generally done by firmware on the card reader itself and error codes are returned to the calling program should the data not be verified after the card is swiped.  Whatever the reason, whether Lenovo do not include this industry standard feature on its card readers, or Horizon itself does not interpret the data received properly, it is a mess and clearly this computer equipment was not tested thoroughly before it was purchased for no doubt a very significant sum.

Just another item to add to the long list of incompetency displayed by the current management of POL who continue to think they are the ones who can fix the problems they created.  New blood is desperately needed in this organisation so I hope Tim Parker chooses Ms Vennells replacement wisely.

 

 

 

 

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An Open Letter to the Chairman of Post Office Ltd – Mr Tim Parker

An Open Letter to the Chairman of Post Office Ltd – Mr Tim Parker

Dear Sir

I note with interest your initial comments on the findings of Justice Fraser with regard to the first trial of the Group Litigation Order (GLO) brought against the company you chair Post Office Ltd (POL) by the group of claimants known as the Justice for Subpostmasters Alliance (JFSA).

We share at least two things in common.  Our first name of course but also a love for the Post Office Network (and I use the word Network not Limited advisedly).  It is the first of many sad reflections on my part that we seem to share no other common ground and your statement is testament to that.

This will be a long letter no doubt.  I have many points to make for you to consider but let me first dissect your statement to see exactly where we disagree and perhaps why.

You have had a week or so to consider your response to this very lengthy judgement and I have had only the weekend to do so; but have I? I have been considering these matters for several years, fought hard against some including the role of the National Federation of Subpostmasters (NFSP) and as far as I can see my thoughts on these matters have been correct all along.  However I am the first to accept that my thoughts are, have been, and will be, of little consequence to the future of POL but I hope you take the time at least to consider what I have to say now.

I have been and will continue to be critical of POL until certain things change for the better but first I must apologise because in the past I have been rude and disrespectful to the management of POL and in this letter I will continue in that vein because I can find no other way of expressing a) my deep dissatisfaction in what has transpired here at the hands of a management team that should have done a lot better and b) my anger at the continued unnecessary suffering for hundreds of claimants whose lives are getting shorter each day and some of whom have already passed away without the knowledge that their claims have been vindicated.  The Judge in his decision has made this point perfectly clear for you to consider and time, Sir Tim, is of the essence.

You have made a statement on the Judge’s decision but you also were signatory to the annual report last year where Ms Vennells stated:

 

On 11 April 2016, a High Court claim was issued on behalf of a number of postmasters against Post Office in relation to various legal, technical and operational matters, many of which have been the subject of significant external focus for a number of years. Post Office is robustly defending the claim, believes it lacks merit, but welcomes the opportunity to have these matters resolved through the Court managed Group Litigation Order.”

 

Obviously you seriously believed that the claim lacked merit, but now you know the truth.  Why Sir, did you believe the claim lacked merit?  Yes your QCs fought hard in court to win, and truth be told, to win at all costs, but in doing so, as I pointed out in one of my blogs, POL lost the battle before the result was known.   Everything the Judge has laid down in his decision notice is now the real truth of the matter whether you think he is right or not.   You remain in charge of an organisation that has let this happen and now by your own admission in yesterday’s statement you say you intend to change as a result of what he has said.

 

You say you are considering an appeal.  Against what I do not know but have you considered the consequences?  By appealing you lose whether you win the case or not and I am not sure why you do not understand that.   Surely the media coverage over this first decision is enough to persuade you that public opinion of you and your management will be completely destroyed should you act to delay a fair settlement for each of the claimants.  Some of these claimants have died already without hearing the result of their innocence being proven.  Sadly more will do so should you seek to extend the life of this court hearing for several years using money I might add that comes one way or another from the public purse.

 

You have issued this statement in response to the verdict:

 

We take this judgment and its criticisms of Post Office very seriously. While the culture and practices of the business have improved in many ways over the years, the Judge’s comments are a forceful reminder to us that we must always continue to do better. We have taken his criticisms on board and will take action throughout our organisation.

 

“Post Office will continue to defend the overall litigation, which has been underway since April 2016 and is scheduled to continue through four trials until at least March 2020.”

 

Let me dissect this piece by piece.

 

I find the use of the word ‘Culture’ particularly abhorrent.  How can anyone in your organisation currently, who oversaw, supported and implemented all the flaws in your company over the years, be expected to change their way of doing things particularly given the culture that exists in your Head Office which perpetuates a ‘them and us’ relationship between Head Office staff and Subpostmasters?   Look around you in your Head Office and see how many former subpostmasters are employed there.  You know the kind – successful businessmen and women with commercial retail experience that know the challenges of running a post office branch inside and out.  There are none.

 

You have taken the Judge’s criticisms on board but what of the people that over the years have pointed out your company’s failings and have now been proved correct in their assessment by a distinguished Judge?  Is there not a place for them at the top table to oversee the changes that need to be made?   The culture in your organisation has, at the moment, no place for criticism.  External criticism is rejected out of hand and I can only presume internal criticism receives the same treatment.   Most notably an internal POL document presented before the court highlights the Horizon system as not fit for purpose while you have said in the last year or so that changing Horizon would be so full of risk it is not worth doing and nothing has therefore been done about the inadequacies of the system that may now result in hundreds of millions of pounds worth of damages.

 

Had you listened to these critics – I noted with interest from the trial that Ms Venells advised her subordinates to take my report of an error in Horizon seriously then abruptly cancelled the investigation into an error that is at the forefront of this current trial  – then surely sir you can see that you would never have been in this position.   This trial reflects only a small part of what is wrong in your organisation and only critics have the answers you need to make it fit for purpose.

 

It seems sir that while taking the Judge’s decision and criticisms seriously you are not considering the consequences of his decision carefully enough.   Take the claimants cases that are currently before the CCRC and awaiting the decision of this trial.

 

I understand why the CCRC will wait now for the decision from the current trial but I am certain that with this decision they now no longer need to wait because the Judges own words in this decision provide more than reasonable doubt that these convictions are unsafe on a number of grounds.  I cannot go into detail about these matters here but if you were to give me 30 minutes of your time in private I could easily convince you that what I am saying is true.   Surely it is in your power now to avoid the further embarrassment of POL, by intervening and recommending that these claimants’ cases be now returned to the court of appeal where POL will offer no evidence.  It is not though the only consideration you should give to this matter.   By far the most important reason for contacting the CCRC is to not extend the excruciating delay that the claimants have faced in waiting for their convictions to be overturned.  I cannot understand and have never understood, despite repeated reminders to your previous CEO Ms Vennells, that her Christian beliefs did not encourage her to investigate on her own these obvious miscarriages of justice and ensure they were overturned earlier.  Any delay on your part now not to do the same will be met with derision and only increase the public humiliation your company and your personal reputation will deserve.

 

Finally on this matter, a few years ago I reported certain elements of the evidence before the CCRC to the police and they opened a case file.  I was interviewed by two detectives who took my evidence seriously and who investigated the matter further.  They found that as some of the evidence they required was in the hands of the CCRC they would put the investigation on hold until the CCRC had decided on the case in question.  I am as certain as I can be that a criminal investigation into the conduct of some of your employees will eventually take place and I believe that custodial sentences will follow.    I ask you why it should fall to the likes of me to report such alleged offences?   It smacks of conspiracy that the management of POL have failed to raise the same concerns to the Police having had the evidence presented to them many times, one of which was a TV programme watched by millions.

 

Your immediate action is also required with the National Federation of Subpostmasters who you fund.  Justice Fraser has correctly identified the lack of independence of the NFSP and criticised this organisation’s involvement in these matters.   I am certain you have never given much thought to this organisation’s role in the network but what was once a strong and reliable representative body for subpostmasters has become, at the top levels, a group of people more interested in themselves than the people they were meant to serve.  Over the years they have systematically quelled justified criticism of their organisation from within as well as choosing to ignore the wishes of their members in order to promote POL and projects such as Network Transformation which were from the very start detrimental to existing subpostmasters that at that time were paying for the privilege of belonging to that organisation.  From a Horizon perspective , as early as 2000, from NFSP Executive committee minutes, they adopted POL’s approach to criticism of the system saying that to publicly decry the reliability of Horizon would be to put at jeopardy the public’s trust in the Post Office network.  They are as complicit in this case as POL and I imagine lawyers will be considering the advice they have given new entrants into the network over the years carefully.

 

There is more to say about the NFSP, some of it deeply unsavoury and to do with certain individuals within that organisation – mostly long gone now – but to be fair the vast majority of the people that have served in meaningful roles over the years have devoted their time and efforts into making the network a better place for all to work in and I applaud them for doing that.  However there is no turning the clock back.  The independence of the NFSP has gone as has the trust that subpostmasters must place in that organisation in order for it to have any purpose at all in the future of the network.

 

Funding must be withdrawn from this organisation immediately and no assistance provided to settle the mess they are responsible for getting themselves into.  They have no future as a representative body and any statements they now make one way or another will be met with the ridicule they deserve if indeed they are not ignored completely.    Given the amount of money you have agreed to provide them with over the next few years that will be a considerable saving to POL and will help meet your funding requirements for the cost of this litigation.

 

In not dealing with criticism properly, in not accepting that the reason it was brought to your attention was for the benefit of the company not its destruction, you have opened up a minefield that requires exploration for large scale cover ups.  At the centre of this investigation will be how you dealt with Second Sight, who it appears were getting too close to the truth when they were relieved of their duties and who are now gagged from telling the truth by a non-disclosure agreement.   Public trust in Post Office Ltd is paramount for you, and whoever succeeds you, in trying to sort out this mess so it is of vital importance that Second Sight be reappointed to finish the job they started and their gagging order lifted.   I am certain the Judge will have something to say about that particular item in his decision on this current trial.

 

In conclusion, the action you need to take within your organisation immediately is clear.

 

  1. Consider immediate settlement to the claimants – prolonging this trial will only lead to further embarrassing disclosures and more importantly will prolong unnecessarily suffering for the claimants
  2. Contact the CCRC to insist they send back all cases before them to the Appeal Court
  3. Re-instate Second Sight to complete the work they started
  4. Withdraw funding from the NFSP
  5. Appoint appropriate subpostmasters into senior management positions to start the process of culture change

 

At the very least sir, sit down with a glass of whisky or similar and consider carefully your rationale for not taking any of the above actions, which I think is the most likely outcome, and think of the consequences when the result of not doing so will come back and haunt you.

 

With best regards

 

Tim McCormack

 

How to spot a computer error (Part One)

 

It amazes me to think how much Post Office Ltd (POL) rely on their subpostmasters to report errors in the Horizon computer system.  Without such reports Horizon would presumably still have hundreds if not thousands of errors in it.  Yet to become a subpostmaster the requirements are limited.  An aspiring subpostmaster has to apply for the position and along with his application form submit a business plan.  They then have to attend an interview during which the will explain how they intend to profit from having a Post Office.   Business plans can be daunting for some to prepare so applicants can pay £600 to POL – sorry the NFSP – and they will prepare the business plan for the applicant.  POL – sorry the NFSP – will also advise the applicant on what to say during the interview.  I don’t know the statistics for failures at the interview stage but as the NFSP – sorry POL – are so desperate for subpostmasters there can’t be many.

Something missing I hear you ask?  Well yes indeed there is.  Strangely enough no aptitude test is required, no computer experience is required and certainly no experience of running a post office is required.  A business plan prepared by POL – sorry the NFSP – and an interview is all you need.  Stranger still is that if the applicant changes his mind and decides he would rather apply for a job as a counter assistant with the NFSP – sorry POL, then they WOULD have to take an aptitude test before they even got to submit their application!  Bizarre and should I say?? … OK I will … Beyond Belief!

So to help out the now current subpostmasters with no aptitude and computer experience here is an idea of what it takes to identify a computer error, because you will need to and if you can’t then if it causes you a loss you will have to pay for it.  No need to ask the NFSP – sorry POL – well actually both – because they believe there are no errors in Horizon, a fact unfortunately you cannot rely on.  Oxymoron time – yet they rely on you to report the errors otherwise they would continue to exist and hundreds of claimants would have to get together and sue the NFSP – sorry POL – for the lack of robustness in their computer system.

Let me give you an example of what an error might look like.

The most serious error I ever discovered during my time at Citibank was while I was working on a project in Budapest.  Citibank’s computer systems for Central and Eastern Europe had been centralised and ran out of Warsaw but there were a few satellite systems still local to Budapest which required an overnight feed of data from Warsaw.  Paper reports on this data were prepared and each morning various clerks analysed these.  As it happens I was working in the Credit Risk department at the time and across from me was a young lad who had to analyse an FX Risk Report every morning from one of the paper reports I mention above.  I was in Budapest for several months so I got to know what his job was and the contents of the report.  Over a couple of weeks it suddenly dawned on me that the physical size of the printed report that landed on his desk each morning was getting smaller and smaller and he was finishing his task earlier and earlier.  So I investigated and found that the data that was being sent from Warsaw was not being refreshed and the local internal system was dealing only with the trades that were still live hence the reduction in the size of the report.  It was quite a serious matter at the time because the effect was to provide the FX traders with more Risk Appetite than they should have had to trade and the consequences of that could have been in the millions of dollars.

The bug was found in Warsaw and the feeds started coming through normally again.  I am pretty sure that someone else would have found the same bug eventually when the report had dwindled to nothing or huge FX losses had been made however it was only because I was seated opposite this clerk for an extended period of time that the error was noticed earlier.  Worth noting that the effect of the error remained unnoticed by the end user of the system for a period of time presumably because he had no computer experience, wrong aptitude, and his National Federation Support People had helped him with his CV to get the job.  Lucky Citibank didn’t seek retribution and ask him to pay back money they had lost otherwise he would have had to find 500 or so other Citibank employees in a similar situation and counter sue the bank.

However to be fair I was a computer programmer and analyst and it was my job to notice these things.  During my time at Citibank, in fact my whole IT career, I was working on bug fixes all the time, because in the most part the system with the bug in it had not taken account of exceptional circumstances that could arise.  Programmers can’t think of everything.

There are many noticeable effects of bugs and errors in systems but many are also hidden from the user and are exceptionally difficult to spot.   Surprising, irrational perhaps, that POL – NFSP – POL can’t remember which one now – rely on people with no computer experience to report these effects.

More to follow on finding bugs in software systems …

 

 

Decisions Decisions Decisions

 

Next week the Judge will deliver his verdict on the first trial.  He will have to decide on multiple issues some of which are quite complicated and many which will have an effect on the final outcome for the claimants.  I am certain that when all is said and done, the claimants will be victorious and enjoy the compensation and the closure that they will receive on what has been a tedious and long drawn out affair.

However the effect of the Judge’s decisions next week will also have an impact on the future of the Post Office Network.  There is no doubt about that.  Analysis will have to be done on the scope of that impact once he has published his piece.  Of all the issues being argued, it is my opinion that one stands out above all others in regard to what happens to the network.

The Judge has to decide whether or not the written contract between Post Office Ltd and their Subpostmasters implies that a duty of good faith exists between the two parties.  The law on implied good faith in contracts is in its infancy with many test cases revealing different decisions but what does implied good faith mean?  In a word, ‘honesty’. The parties to the contract believe when they sign it that the other will act in good faith when applying the terms and conditions of the contract to their relationship. (see https://www.bclplaw.com/en-US/thought-leadership/high-court-indicates-a-duty-of-good-faith-can-be-implied-into-commercial-contracts.html)

You would have thought then that ‘honesty’ and ‘good faith’ were expected from Post Office Ltd when subpostmasters signed the contract.  The phrase, ‘it goes without saying’, describes an implied term that is never written in to a contract because it doesn’t need to be there and it would be difficult to write into a contract that a subpostmaster was expected to sign, a clause expressly excluding good faith.  That would be utterly bizarre wouldn’t it?  Sign here please and note this clause because it means we can be dishonest to you!

I wish I could get the phrase ‘beyond belief’ out of my head when I write these blogs describing Post Office Ltd’s behaviour but I cannot.  It is totally, totally, beyond belief, that in the High Court,  the QC for Post Office Ltd is arguing vehemently that there is NO implied term of good faith in the subpostmaster’s contract.  He needs to do that to win his case.  I understand that, but what I do not understand is that no-one from POL has informed him of the ultimate damage to the network the decision of the judge on this point will do because POL cannot win.

If the judge decides there is no good faith implied in the contract then only an absolute fool would sign a contract with POL in the future and certainly no solicitor in their right minds would advise any of their clients to sign such a contract that places them in a position of Fiduciary duty to POL where good faith has been specifically excluded by the courts.

If the judge decides there is good faith implied then POL lose the trial immediately in my opinion because then the honesty of POL comes into question and the matter of wilful deceit has, also in my opinion, already been proven by hiding known Horizon errors from subpostmasters and auditors.  In the absence of good faith being implied them POL could argue they were perfectly entitled to hide these errors.  POL would be on a hiding to nothing in this next trial and the ones that follow in they lost this point.

So good luck POL, the mistake you made is asking a very intelligent and skilful QC to win a case for you at all costs without considering what all the costs would be if you won.

PS If everybody who reads this sticks £10 in Nick Wallis’ PayPal account at http://www.postofficetrial.com we will be guaranteed continuing live tweets from the Court Room.  I have witnessed the work he does and he has taken on far more than he originally thought.  Not only that but he has persuaded the judge to release all the court documents and transcripts to the public which saves a huge amount of money as generally you have to pay for these.  Even if you have contributed before add a Tenner – worth every penny!

Ignorance and Stupidity must be the answer

There are many defining statements that describe the current state of affairs with the Post Office.  They are currently under siege at what is fast becoming the trial of the century where hundreds of current and former subpostmasters are engaged in a civil trial, claiming many millions of pounds in damages for the treatment they received at the hands of Post Office Ltd.

Many of these victims of the unscrupulous behaviour of Post Office Ltd (POL) found massive losses at their branch which they could not explain and were faced with the Hobson’s Choice of either declaring the losses to Post Office Ltd and be forced to repay them immediately (which in many cases would have been impossible as they did not have that amount of money) or not declaring them and be guilty of the offence of False Accounting.

Losses at a Post Office branch can occur in many different ways.  Mistakes in processing hundreds of different types of transactions are the most common but it is not unknown for the computer system to generate errors that cause losses to the postmaster (it should be pointed out that the computer system also generates gains by mistake as well but that is another story) and of course the back office systems of the Post Office are frequently the cause of errors.  There is of course the possibility of fraud and theft.  This has happened, does happen and will happen again but this is an infrequent occurrence.  Far less possibility that theft could be the cause of the losses than mistakes or computer errors.

An important fact to point out as well is that ‘losses’ are not necessarily physical cash as many pundits seem to assume.  If you mistakenly enter a cash deposit by a customer of £100 as £1000 then the customer has given you £100 and been credited by his bank with £1,000 while the Post Office requires you to pay them the £900 that never existed in the first place.  The risk of losing £900 for a paltry 20p payment just sums up the idiocy of the current system in place.

When mistakes like that add up to many thousands of pounds and you haven’t gained financially from them how on earth can you repay Post Office Ltd from the paltry income subpostmasters receive?  When faced with having to sell your business and losing not only your investment in it but your only source of income as well what pressure must you be under to not declare the losses?  How can any sane and reasonable person not understand that subpostmasters faced with that decision decide to hide the fact from POL and declare false accounts.   Yes it is a crime but it is a crime committed for no personal gain whatsoever and that must be taken into account as extenuating circumstances by the courts.

Which brings me back to the current trial and the ultimate defining statement by POL’s legal team as to the culpability of subpostmasters with huge losses discovered at their branches.

They state in their opening defence:

It is a sound and logical inference that one would only submit false accounts to cover up their own theft

That is such a ludicrous statement.  It shows a complete lack of understanding of the situation faced by subpostmasters and because it is stated by highly respected barristers one really has to question how they have come to this conclusion after being presented with all the facts? There was no theft. Surely they would only present that statement to the court if they, as legal professionals, had been led to believe it was true.  The inference then is that senior management of POL have provided them with that ‘knowledge’ and therefore one has to question either the intelligence of these people or their culpability in failing, completely, to understand how losses can occur in a branch.   We simply cannot keep on saying ‘it is beyond belief’ – there has to be an explanation.  Conspiracy theory does not work here with far too many people involved to hide what the conspiracy theorists would describe as blatant criminal activity on the part of POL.  The only reasonable explanation is complete and utter stupidity and with so many examples to back that theory up I put it to you that that is the answer.  Stupidity and ignorance are no excuses though and if it is found that what has transpired is criminal then the top management of Post Office Ltd should prepare for the consequences.

Paula Vennells and why she had to go

 

Recent extraordinary announcements regarding the career path of Paula Vennells, CEO of Post Office Ltd (pre-partum) are no doubt linked.  First a CBE, then a call to advise the Cabinet Office now hastily followed by news of her departure to the position of Chairwoman of a NHS Trust paying less than 10% of her current salary.

Let’s be clear that this is a humiliating exit for her from her beloved Post Office but she had to go in the face of mounting criticism of her handling of the claims of hundreds of subpostmasters that they had been victimised during her reign in charge.  More importantly though, the rationale in her effective dismissal is understandable.  A fresh face was needed to be able to handle the aftermath of the JFSA court case, where clearly the subpostmasters involved are now going to win substantial damages.  Ms Vennells ‘ stubbornness in not listening to the aggrieved, making no attempt to investigate for herself their claims and hence not establishing the real truth for herself, left her well and truly exposed and allegedly complicit in what may turn out to be a massive cover up reaching well up the hierarchy of the Civil Service.

Notwithstanding the obvious links to her dismissal from the court case, she has totally destroyed the Post Office network under the project known as Network Transformation.  She certainly transformed it.  She single-handedly destroyed the brand and at a stroke wiped out billions of pounds worth of investments by the very people who ran the network for her, the sub-postmasters.  These subpostmasters are applauding her dismissal and can’t wait for her to go.  The future for them looks a tad brighter this morning, not so for Ms Vennells, who will not escape further consequences from her actions during her period at the top of the Post Office.

Many of her actions will come back to haunt her but I think the one that will stand out at the top of the pile is the decision to dismiss Second Sight who were investigating the claims of the subpostmasters and who were getting too near the truth for comfort.  Their dismissal and the subsequent revelations in the court case will surely lead to a judicial enquiry where Ms Vennells involvement in this whole sorry mess will be exposed.  Ignorance is no excuse.  I told her what was going on in her company (although she would hardly be expected to listen to someone as unimportant as I, she did acknowledge my emails to her) and Second Sight clearly did as did countless others, most notably Alan Bates at the JFSA.

The words ‘beyond belief’ are used frequently to describe the revelations at the Post Office, and they will be used even more frequently once the next trial starts in a couple of weeks time.   I imagine that the sequence of events that led to Ms Vennells’ dismissal started when Post Office received the first batch of witness statements and disclosed evidence from the JFSA legal team.  I would have liked to have seen the face of POL’s QC when he first saw what he was going to be up against in court.  Surely he must have indicated to POL that he was on a hiding to nothing.  Which would lead very quickly to a decision having to be made about settlement with the claimants before all is revealed to the public.  Paula Vennells’ could not be involved in any such settlement given her vociferous but wholly unwarranted denial that there was any merit in the JFSA claims.

So that leads to the choice of her successor.  Tim Parker has said they will look at an interim replacement which makes sense as the calibre of person required to sort out the mess after all is revealed will want to know the extent of the mess before making a decision to join the company.  The interim appointee will be able to use Ms Vennells and her team as scapegoats and may be able to clear out much of the top level management that endorsed Ms Vennells’ actions over the last few years.  The person appointed will be able to negotiate a fair settlement and start the process of ensuring such a fiasco never happens again.   It will be difficult to find an impartial temporary replacement and perhaps impartiality is not a prerequisite.  It may need to be someone who understands what has been going on and the reasons behind that.  Ron Warmington of Second Sight would be my preferred candidate.  He can ensure that the investigation he started is completed and he can compile a report for the permanent replacement showing what needs to be tackled.  Someone coming in cold will have the obvious problem of reliance on the existing staff to tell him or her what the real truth is and as we know now, the real truth is something that completely escaped the attention of Ms Vennells.

Whoever it is that is appointed I wish them good luck and trust that they put in place a new Post Office, founded on trust, truth, and disclosure to the benefit of all subpostmasters and not the misguided aspirations of Civil Servants.

 

Ms Vennells – be ashamed, be very ashamed

A few weeks ago I published a blog post (https://problemswithpol.wordpress.com/2018/12/29/awarding-the-truth/) that put forward a contrarian argument regarding Paula Vennells’ role in the whole sorry saga of the Horizon debacle.  Of course it wasn’t well received but I wrote it to try and understand for myself why and how the CEO of Post Office Ltd could be so naive, so blind to the real truth, that she continues to believe that there is no merit in any of the JFSA claimants cases.

Well given that the Horizon part of the trial is not yet underway and I don’t want to undermine any of the evidence that will be put before the court in that regard, I will stay away from that piece of the jigsaw for the moment.

However Paula Vennells still remains a complete enigma to me.  In the blog post I mentioned above, I considered if her quest for the truth was from the heart and if she really wanted to get to the bottom of the matter.  She seems to rely totally on her underlings to provide her with the facts and it seems she makes no attempts herself to read the evidence that is staring her (and the court for that matter) in the face.

Other than the JFSA case, there are a number of other potential claimants waiting in the wings.  These are the group of former Subpostmasters who ended up with a criminal conviction and whose cases have been referred to the Criminal Courts Review Commission.  One of the most notable of these cases is that of Seema Misra, who was sentenced to a jail term after a trial by jury, and whose case I and others, most notably Nick Wallis, have written about.

The CCRC are understandably waiting until the judge in the JFSA case reaches and publishes his decisions before publishing theirs.  The wait for justice for Seema is unfortunate BUT the fact of the matter is that justice will prevail in Seema’s case and she will be exonerated for the crime she was wrongfully accused of.  THERE IS NOT ONE SHADOW OF DOUBT ABOUT THIS.

I know this as fact because I have studied the evidence.  I have read and re-read the transcript of the trial, and I have even gone so far as have a police investigation opened up against POL for possible misconduct in public office.  That investigation is on hold until the CCRC publishes their decision and releases the evidence they hold back to the police.    It is my opinion that it is inevitable that some current and former Post Office Ltd employees will go to jail as result.

So why does she not take at least Seema’s case seriously?  I do not understand why I and many others see the bleeding obvious but she does not.

In the meantime she sees fit to accept a CBE and now accepts an invitation to be non-executive board member in the Cabinet Office.   While this is unbelievable for many, it is a clear indication that she truly believes she is innocent of any involvement in any of the cases before the courts and commission.   How on earth can she be so deluded?

I will send this blog post to her lawyers (and her) for comment but here is the real truth:

When Seema was accused of theft from her post office, she was on her own.  No one to turn to other than lawyers who knew little about how POL operate.  She did her best though and trawled through the internet looking for clues that other postmasters had been similarly accused and dealt with by the courts.  She found a reference to one such case – that of Lee Castleton – who took on big brother POL in the High court in a civil trial but sadly lost.  In the decision notice for that trial Seema noted that Lee had come across an error in the Horizon system that has become known as the Falkirk error and which resulted in a loss to the SPMR that POL had to make good.  It was only because the SPMR noticed it that it came to POL’s attention and clearly it was an error that had existed in the system at the time Seema was operating her Post Office.   So she advised her defence team to show as one possible defence that the Horizon system had possibly caused the losses in her office.   POL as the prosecution set out to prove that the Falkirk error did not occur at West Byfleet (Seema’s office) and they appeared to be successful in this as far as the Jury was concerned.

 

Seema’s defence expert in her trial played a significant role, and had it confirmed by POL and Fujitsu that there was a log file known as the Known Errors Log, that recorded all the errors that had been found in the Horizon system.  Despite repeated requests from Seema’s defence team, POL would not release the content of this file.  Had they done so it would have been devastating for POL, for the entire subpostmaster community and, as has been frequently suggested as the reason for the non-disclosure of these errors, consumer confidence in the Post Office brand.   More to the point though it would have certainly swayed the mind of the jury, particularly as the reticence of POL to publish this list of errors would have to be taken into account.

 

For the past few years I have tried without success, with repeated Freedom of Information requests, to obtain the contents of the Known Errors Log, but now, as I am led to believe, the JFSA team have obtained a copy of it and it is now public knowledge I believe that there are not just a few errors in it but over 8,000.  How many of these existed at the time of Seema’s trial is not known but SURELY TO GOODNESS MS VENNELLS you can see that the failure of POL to disclose this evidence to Seema was wilful and open to interpretation as a criminal act.

 

Notwithstanding the above though, evidence revealed to date by Second Sight and by disclosure at the JFSA trial, shows that POL deliberately withheld evidence of a known error at exactly the same time as Seema’s trial was ongoing.  In fact the expert witness from Fujitsu who appeared for the prosecution at Seema’s trial was at the meeting that discussed withholding this evidence due to ongoing criminal proceedings.  Ms Vennells there are people in your organisation who must surely be going to jail over this.  A poor and pregnant women was sent to prison as a result of lamentable behaviour by your staff and you are ultimately responsible for their actions.

 

Ms Vennells, all of this evidence has been available to you for some considerable time yet you in your wisdom have chosen to accept a CBE and an invitation to the Cabinet Office.  Reprehensible behaviour that anybody with any decency would not have committed.   You should be truly ashamed of yourself, and I hope and trust that one day you will be.